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PRIVACY POLICY

PRIVACY POLICY

Your privacy is important to us. When you provide information to us via our Site, we protect it according to this policy. If you have any questions, please don’t hesitate to let us know.

Information Collection

SAVVYPALS deems privacy a central issue of Internet use. SAVVYPALS attempts to have reasonable measures in place to assure the anonymity of visitors to savvypals.com. SAVVYPALS feels as part of responsible disclosure that SAVVYPALS Site users are aware of what information is being logged.

At times we may request that you voluntarily supply us with personal information, such as your e-mail address, for purposes such as corresponding with us, registering at a site, making a purchase, entering a sweepstakes, registering a new product, or participating in an online survey.

To maintain and improve site quality and integrity, IP addresses are logged (the Internet Protocol addresses of computers). This log is a standard method of reporting to statistically find out which parts of our Site are visited and how long visitors spend there. We also log the type of browser and operating system you are using. We do not link IP addresses to personally identifiable information.

Information Use

When you supply SAVVYPALS with your personal information, we may use the information to learn more about you so that we can develop better products and services or use the information, sharing it with our affiliates, subsidiaries and/or business partners, to inform you about new products, services and offers that may be of interest to you. Sharing your information enables us or our partners to follow-up with you in information you request, to complete your transaction or to perform other services you may request from us. We do not authorise any of those third parties to make any other use of your information for market research purpose.

Information Security

In an endeavor to prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical and electronic procedures to safeguard and secure personal information we collect. We cannot guarantee 100% security of any information that you disclose online, and you do so at your own risk.

You are required to register with savvypals.com in order to purchase products, participate in promotions or contents or to receive other information from us. At the time you register you will create a password. Please remember your password as you will be asked to provide it each time you make a purchase or attempt to access your personal information. You are responsible for maintaining the confidentiality of your password and for all uses of your password, whether or not authorised by you.

You should not disclose your password to any other person. In order to protect the security of your account and personal information, when your visit is complete you should be sure to log off our website and shut down your browser.

SAVVYPALS incorporates security measures such as encryption and authentication tools to protect your data from unauthorised use. Firewall is utilised to protect our servers and network from unauthorised users accessing and tampering with files and other information that we store.

TERMS OF USE

Backorders (out of stock)

We cannot guarantee that a product listed as “In stock” will actually ship right away, as inventory can change significantly from day to day. In rare cases, a product may be in stock when you place your order, and sold out by the time your order is processed. However, if an item that is marked “In stock” in your shopping cart when you place your order is sold out at the time your order is processed, we will notify you by e-mail that your order will not be filled and your credit card will not be charged.

Product Orders

Prices and availability of SAVVYPALS’s products and services listed in savvypals.com are subject to change without notice. The listing, description of, or reference to, a product or service on the Site does not imply that the product or service is presently available or that we endorse that product or service. In the event a product or service is listed at an incorrect price due to a typographical error, or any other reason, we shall have the right to refuse or cancel any order placed for such product or service at the incorrect price, even if the order has been confirmed and/or your credit card has been charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall promptly issue a credit to your credit card account in the amount of the incorrect price.

Order Acceptance

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason or for no reason at all. We reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any product or service.

Sales Tax

Our prices do not include duties or value-added taxes (VATs). If assessed, these charges are the responsibility of the package recipient, who will be billed by our courier services upon delivery. We will also include an invoice on the package stating the price of the items for Customs declaration.

User Comments, Feedback and Other Submissions

We do not solicit nor do we wish to receive any confidential, secret or proprietary information or other material from you either through the Site, any of its services, by e-mail, or in any other way. Unless otherwise expressly agreed in writing prior to your submission to us, any comments, feedback, information or other material submitted or sent to us will be deemed not to be confidential or secret. By submitting or sending comments, feedback, information or other material to us you represent and warrant that the information and material is original to you and that no other party has any rights to the information or material. All comments, feedback, information or other material submitted shall be and remain property of SAVVYPALS and we shall have the unrestricted, worldwide right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such material and information (in whole or part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed. You also warrant that any “moral rights” in posted information and materials have been waived.

Amendment of the Conditions

We reserve the right to amend these Conditions of Use without notice to you from time to time. If we decide to change these Conditions of Use we will post those changes here. We encourage you to visit this section of our Site regularly in order to remain informed of any changes. Any such amendment shall be effective once the revised terms have been posted on the Site.

PROMOTIONS AND PROMO CODES

How do I use a promo code?
  • There is a specific alphanumeric code associated with each SAVVYPALS online promotion that you can use to redeem the promotion.
  • There may be a minimum item purchase requirement. Enter this code in its entirety in the promotion code field on the cart information page during the checkout process.
  • You will see the promotion reflected in your shopping cart. You may only use one promotion code per order, per person.
  • All promotion codes are available for a limited time, while stocks last and cannot be used once expired.
  • These promotion codes are not redeemable for cash.
What if the item that I ordered is temporarily out of stock?

If an item selected is temporarily out of stock at the time of your order, you will not be charged for that and we will notify you on the availability soonest.

FREE SAMPLES

How do I receive free samples?

You will also receive sample during our free samples giveaway campaign. Do checkout our Facebook fanpage SAVVYPALS or signup for our newsletter to receive updates!

What can I do if I do not receive the sample or sample that I received is damaged?

Due to the limited nature of the free samples, we regret we are unable to reship samples if they arrive damaged, if you received the wrong one, or if one is missing from your order. Samples are shipped with your purchased orders only.

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WHY DO I NEED TO REGISTER?

Register with us to:

  • Receive reward points
  • Receive updates on latest online promotion or beauty newsletter
  • Check your order history
  • Enjoy member special privilege promotion
  • Receive special offers and a discount code on your birthday
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To receive reward points by writing a product review:

You will receive 10 points for every approved review written for each product. You are only allowed to write 1 review on each product at the moment. To receive such points, you will need to login while adding your own review.

There are few rules and regulations you need to follow to make sure the review you wrote is being approved by SAVVYPALS:

  • Review should be at least 100 characters.
  • It must be your personal usage experience.
  • You should provide details on why you liked or disliked a product.
  • You must post an accurate description and review of items selected
  • We reserve the right to decline or to add disclaimer on your review.
To receive reward points by successful referral:

You will receive 50 points by recommending a friend to purchase with savvypals.com. Points will be automatically added into your account dashboard.

To receive reward points when purchase a product via a referral:

If you make a purchase at savvypals.com and you were referred by a friend, both you and your friend will receive reward points of 50.

How do I refer a friend and receive reward points?
  • You can refer a friend by submitting their email in your registered account, under ReferAPal.
  • Once the email is being approved, your friend will receive a referral letter from your registered email.
  • When your friend registers and purchases a product from savvypals.com with the approved email, both you and your friend will then receive 50 points each.
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How do I redeem my reward points?

In order to redeem your points for cash rebates, simply key in the amount of points you wish to redeem at the checkout page. Your cart value will be automatically updated to reflect your rebate.

Will my reward points expire?

The points never expire unless otherwise stated.

Where else can I redeem my reward points?

You can only redeem all your reward points in savvypals.com

Are my reward points transferable?

No. All points are not transferable or combined with any registered accounts.

PLACING AN ORDER

How do I place an order?

Find your products. Click on the product name to get to the specific product details page.

Add the product to your shopping cart. Select your product and quantity and then click the “Add to Cart” icon. You can then continue shopping and browsing the site. To view the contents of your shopping bag, click on “View my cart.”

View your shopping basket. Here, you can update quantities and add or delete items. Place your order. Fill in your preferred delivery address, your payment method. Then, simply click the “Proceed to Checkout” button after reading our Terms and Conditions. After your order has been submitted, a “Thank You” page will be displayed, confirming your order.  An email confirming receipt of your order will be sent to you. If an order confirmation does not arrive within 24 hours after submission, please contact our customer service center for assistance by phone at +65 9009 0134 or via email to savvypalsmall@yahoo.com.

SECURE ORDERING & PAYMENT OPTIONS

PayPal

PayPal is a payment method for online purchases that allows users to send and receive money online. PayPal offers a fast, safe and easy method of payment without disclosing your credit card or other financial information to the merchant. For more information, please visit www.paypal.com

How do I sign up for PayPal?

You can visit www.paypal.com and sign up for a PayPal account.

When will my payment be deducted from my PayPal account?

Payment will be deducted from your PayPal account immediately.

ORDER CANCELLATION

If you would like to cancel an online order after it has been placed, please contact us by phone at +65 9009 0134 or email us within one hour of placement. We will do our best to accommodate your request. Once an order is processing, we regret that it cannot be changed or cancelled.

If your order is cancelled, you will receive an email notice to advise you of the cancellation. You will not be billed for any cancelled items. If you have questions about a cancelled order, please contact our Customer Service at +65 9009 0134 or via email to savvypalsmall@yahoo.com.

CUSTOMER CARE

PALSLINE: Call / WhatsApp / WeChat us at +65 9009 0134 from 9am to 6pm, 7 days a week

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