If your order goes missing or arrives damaged or defective, our customer service team can assist with your returns, refund or replacement. Please be sure to reference your order number with all communications with our customer service team for faster processing.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Shipping Returns & Refund
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
You may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
• Gift cards
• Downloadable software products
• Disposables and personal care items
OUR PRODUCT RETURN/EXCHANGE LOCATION IS:
Reflections Cosmetology Pte Ltd
62 Ubi Road 1 #08-07 Oxley Bizhub 2