RETURNS & REFUND

If your order goes missing or arrives damaged or defective, our customer service team can assist with your returns, refund or replacement. Please be sure to reference your order number with all communications with our customer service team for faster processing.

• • Only products purchased on savvypals.com/ may be returned for a refund or replacement.
• • We cannot accept items purchased from another retailer for a refund or replacement.
• • Returned products must be in their original condition. We cannot accept partially used products or products with broken seals.
• • Outbound shipping fees are not eligible for refund and return shipping costs are the responsibility of the customer.
• • We cannot accept partial returns for bundle sets or promotional packages. You must return the complete set for a refund.
• • If a package is confirmed delivered by our logistic partners, but it is stolen or you are unable to locate it, we are unable to refund the order amount.
• • We cannot accept responsibility for personal damages to an item. If the item has been dropped, stolen, spilled, misused, etc., we cannot accept a return or issue a refund.
• • All refunds will be issued in the original form of payment or in SAVVYPALS Reward Points.

MAKING AN EXCHANGE OR REPLACEMENT REQUEST

• 1. Products must have been purchased directly from savvypals.com We cannot process requests for exchanges or replacements for products purchased from other retail outlets.
• 2. Contact customer service at savvypalsmall@yahoo.com within 14 days of receipt of items, and provide the following information:
• Order reference number and list of specific items you would like an exchange or a replacement, including the following:
• • i) A picture of the damaged packaging as well as the product if the item arrived damaged
  • ii) A written description of the defect
  • iii) Specify if you would prefer an exchange or a replacement
  • iv) Please note that you will need to pay for return shipping costs for exchanges or return of products during the warranty period
• 3. Customer service will confirm receipt of your email and advise if your item is eligible for an exchange or a replacement. Please note that original shipping and handling charges are non-refundable and additional local taxes may be applicable.
• 4. Once your return is received and inspected by our fulfilment team (usually within 7 working days of receipt), your refund will be processed and issued through your original method of payment within 14 working days.