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RETURN POLICY

RETURN POLICY

How can I refund or exchange the product? 
Returns & Exchanges

We always want to ensure your complete satisfaction when shopping on savvypals.com.

We do accept the returns of unused items purchased on website. We cannot accept an item that has been opened, unless the product is damaged or defective. In case of a damaged, defective, or incorrect item, please contact our customer service center at +65 9009 0134 or email us directly.

  • Item(s) must be returned to us, within 14 days of the ship date. Products must be unopened and in original packaging, with all accessories and inserts.
  • Packages must be returned prepaid. We are unable to accept C.O.D. deliveries.

**Please do not return any product (s) without first receiving our return instructions by email, as your return cannot otherwise be accepted by us.

All returns must send back to:

REFLECTIONS COSMETOLOGY PTE LTD 

62 UBI ROAD 1 #08-07 OXLEY BIZHUB 2 SINGAPORE 408734

We are unable to refund shipping charges. Make sure to include your name and email in your returned package. All replacement products will be sent at no cost to you.

If you have any questions regarding a return order, please call our customer service center at +65 9009 0134 or email us directly. We will be happy to assist you.

How can I refund or exchange the product?
Product Return Notice

Please tell us your reasons for returning/exchanging the products so that we may improve our services to meet your needs. Please email your feedback with the details below before making your return.

  • Your Full Name
  • Your Email
  • Your Sales Receipt / Order number
  • The Product Receiving Date

Please state the reason(s) for the return:

  • Product was damaged or defective when received (What was the damage?)
  • The wrong product was ordered (What was the product you intended to order?)

How and when will I receive my refund?

The refund will be issued by PayPal and should appear on your credit card / bank statement within 14 days upon approval. You shall receive an email notification on the completion of refund from SAVVYPALS.

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